Job Opportunities

The Office Assistant is one of the first point of contacts for clients, visitors, and callers. This role involves providing excellent customer service, managing administrative tasks, and ensuring the smooth and efficient operation of the office. The Office Assistant will schedule appointments, manage client records, and maintain a welcoming and professional environment for all clients.

• Client Interaction:

• • Greet clients and visitors warmly, making them feel comfortable and welcomed.
  • Answer phone calls, provide information, schedule appointments, and direct calls to the appropriate staff members.
  • Handle basic client inquiries, provide instructions, and assist with forms or paperwork.

• Appointment Scheduling:

• • Schedule, reschedule, and confirm client appointments.
  • Maintain and update the practice’s scheduling system to ensure accurate and up-to-date records.
  • Onboard new clients efficiently

• Client Confidentiality:

• • Ensure that all client information is handled with the highest level of confidentiality and in compliance with HIPAA guidelines.

• Other Duties:

• • Assist with general office management and operational tasks as needed; this includes scanning, copying, and maintaining general cleanliness routines.
  • Collaborate with the practice manager and therapists to ensure efficient office operations.

• High school diploma or equivalent (Associate’s degree or higher preferred).
• Previous experience in a receptionist, administrative, or customer service role, preferably in a healthcare or mental health setting.
• Knowledge of office software (Apple systems, Google Workspace) and practice management software (experience with EHR systems is a plus).
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism and confidentiality.
• Friendly, approachable, and kind demeanor.
• Basic knowledge of mental health terminology and practices is a plus, but not required.
• Ability to work independently and as part of a small team.

Please submit your resume with three references and a cover letter to carianne@fulllifecc.com.